Bonadio Group, The

Information Technology Intern

US-NY-Amherst
1 month ago
ID
2017-1528
# of Openings
1

Overview

  • Provide technical assistance for incoming calls to the Help Desk via ticketing system, phone, email & walk-in
  • Provide support for hardware and software issues over the phone and in person
  • Utilize call tracking software to track and manage work done
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
  • Support iPhones, iPads, and Android devices
  • Setup and configure computers and equipment for employees
  • Help manage and track computer inventory
  • Setup projectors and connect and troubleshoot video conference meetings
  • Other duties will be assigned based on abilities

Qualifications

  • Must be able to lift at least 50 pounds
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Knowledgeable in installing and troubleshooting software and computer hardware
  • Knowledge of the cloud based technologies, Microsoft Office, and Microsoft Windows
  • Ability to complete multiple simultaneous tasks and projects in a timely manner
  • Comfortable working under pressure and in a fast paced environment

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